When you place an order on this site, you have various rights and obligations.
We will always uphold your statutory rights.
If you buy something on this site and we post it to you, it’s classed as “distance selling”.
Under Distance Selling regulations, if you’re not happy with your purchase you have 14 days to tell us you want to return it. Once we’ve been told, you then have 14 days to return it. When we’ve received your return, we will refund your purchase.
We do not have to refund the amount we spent to post the item to you.
The exception is purchases under £42, unless it is faulty (eg, mis-printed pages). We also do not have to refund you if the item has been used (unless it’s faulty). Please do not attempt to return books you have read (even if you didn’t enjoy it).
We do not charge postage for total purchases of £5 or more, if they are being delivered to one address in the UK (We send by Royal Mail, so we do not restrict according to how far away your address is – if you have a UK postcode, we will send it)
We do ask that you add £1 postage for items under £5 – this is because it would cost us more than we receive from your purchase to send it. We would love to do this, but we have bills to pay!
If you return a purchase then you must also return any free or reduced items that were part of the purchase. If you only return part of the order where you received a benefit (either monetary or free goods), we have the right to refund the item you return and charge full price for the item you received as a benefit.
Buying in Person
If you see an item on this website but then buy it and receive it from us in person, your rights are “buying in person”, where we offer a replacement or repair first, unless a replacement or repair is not possible, in which case we will refund. This only applies to faulty goods. You may not return an item if you do not like it or if you have already used it. As we don’t want you to be dissatisfied, we might offer you an alternative item, but again, only if you have not used (or partially used) the item.
If you return a purchase then you must also return any free or reduced items that were part of the purchase. If you only return part of the order where you received a benefit (either monetary or free goods), we have the right to refund the item.you return and charge full price for the item you received as a benefit.
What Information we collect about you and how it is used
1.1 Contact Us Form
When contacting us, we request your name, email address, and telephone number. This information is never shared outside of Nickel Books. This information is stored indefinitely for reference but you may request its deletion by contacting us.
(Nickel Books is an independent sole trader run by Andrea Don, who also wholly owns and runs Love Necessity. Therefore, your data are seen by the owner of Love Necessity, but will never be used as part of marketing or data collection for Love Necessity. Occasionally I will put a Love Necessity leaflet into your Nickel Books order, so please say if you would prefer me not to).
1.2 Newsletter Sign-Up Form
When signing up to the newsletter, you consent for us to collect your email address which is shared with a third-party email marketing provider called MailChimp. This data is then used to generate marketing material which you will receive periodically.
You can unsubscribe to the newsletter at any time using the link provided in each newsletter.
You have a number of individual rights relating to the processing and storage of your personal data. They are as follows:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling
Further information can be found at the Information Commissioner’s Office website.
Withdrawal of consent, erasure, and information access
Please contact us using the details outlined in the section labelled Data Controller if you wish to do any of the following:
- To withdraw your consent for activities for which you have previously consented
- To request a copy of the information that we hold on you
- To request the deletion of information that we hold on you
How to contact us
9 Merlin Close
Data Protection Officer
9 Merlin Close